Help Center
Contact the ZoZoPeak support team or use the FAQ below for quick answers about offers, withdrawals, and account settings.
Contact Support
For account access, reward review, payout issues, or general questions, email support@zozopeak.com.
Include your account email, the offer or withdrawal involved, and any relevant screenshots so we can review the case faster.
Frequently Asked Questions
How do I earn points?
You earn points by completing available offers, surveys, and promotional tasks that appear in your dashboard or on the offers page. Points are credited after the advertiser or network validates the activity.
How long does withdrawal take?
Most withdrawals are reviewed and processed within 72 hours. Processing time can be longer if a request needs manual fraud checks, payment verification, or confirmation from a partner network.
What is the minimum withdrawal amount?
The platform currently starts withdrawals at 5,000 points, which is shown as a $5 reward option on the withdrawal page. Available reward methods and thresholds may change over time.
Why was my offer not credited?
Credits can fail when an offer is incomplete, duplicated, blocked by device or location rules, rejected by the advertiser, or still waiting in a validation window. If you believe a completed offer is missing, contact support with the offer name, completion time, and screenshots.
How do I update my payment method?
Select the payout method you want when submitting a withdrawal request. If you need to change the destination email, wallet, or manual payout instructions for a pending request, contact support as soon as possible.
